# Support

How to get help with BuilderPack actions in HubSpot workflows and Breeze agents.

## Get in touch

Email [support@agent.ai](mailto:support@agent.ai). Include your HubSpot portal ID, the name of the action, and roughly when it ran — that is enough to find the specific execution.

## An action failed in a workflow

A failed action returns a message rather than halting the workflow, so later steps still run. Open the workflow's history, find the step, and read the response — most failures are a missing required input or a value in the wrong shape.

The exact fields each action expects, including allowed values, are listed on its page in [the catalog](https://builderpack.agent.ai/actions).

## An action is taking a long time

Research-class actions run asynchronously: the workflow step stays open while the lookup completes, then resumes. That is expected, and is what keeps a slow lookup from stalling the rest of the workflow.

## I can't find the actions in HubSpot

In a workflow they appear under **Add action** → **Connected apps**. On an agent they appear on the **Actions** tab. If neither shows them, the pack is probably not installed in that portal — [install it here](https://builderpack.agent.ai/install).

## Removing it

Uninstall BuilderPack from your portal's connected apps settings. Workflows that used its actions keep running, but those steps stop executing, so remove or replace them first.